CIS Payroll

Contractor Questions

Frequently asked questions by Contractors

We have worked with some of the UK’s biggest contractors and agencies. We have put together a list of frequently asked question by contractors and our answers to them.

Are you a payroll company?

No, we are not a payroll company. We are a contractor specialising in a multitude of sectors, engaging operatives on an employed or self-employed basis providing Contractor services to end clients.

Are you a recruitment agency?

No, we are not a recruitment agency. We do not supply labour or find work for anyone. We simply engage the operatives and subcontract them to you eliminating all liabilities for you.

What are the costs involved in using Ontime?

The costs of using Ontime vary depending on the size of your workforce. You can call us today for a No-obligation free quote!

What about HMRC status inspections?

All our processes are compliant with HMRC’s guidelines. Our processes have been tested by HMRC multiple times and we have always satisfied HMRC that our operations are compliant.

What costs are involved if I ever have to defend a Tribunal?

When we say that we eliminate all liability- we mean it. In a very unlikely case of an employment tribunal, Ontime cover the costs of it and defend the tribunal for you – We have never lost a tribunal due to the strength of our contract for services and the continual on-going compliance analysis of our engagements but if we ever lose a Tribunal, you don’t have to pay a single penny, Ontime will pay the costs.

What is the minimum and maximum number of operatives that I can put through you?

There is no minimum or maximum number of operatives with Ontime. It doesn’t matter if there is one operative or 100 operatives, we can engage as many through Ontime as you like.

I am in the middle of a HMRC status enquiry now – Can you help?

We cannot eliminate your liability before you engaged with Ontime but moving forward, we eliminate all liability. However, if you are in the middle of a HMRC status enquiry, you can give us a call for expert advice.

How are the operatives paid?

Your workers are paid directly into their bank account by BACS or CHAPS payment methods.

What days are the operatives paid?

We run payroll 5 days a week (Monday to Friday). It doesn’t matter if you arrange to pay your workforce weekly, fortnightly or monthly; we will arrange a payment process for the operatives around your business needs.

How will the operative know when they have been paid?

As soon as we pay the operative, we send them a confirmation text informing them that they have been paid.

Can you guarantee the operatives will get paid on time?

We guarantee to pay sub-contractors on time, every time!

When do you need the funds by to pay the operatives?

Normally we would advise our contractors to send us the funds at least 2 days in advance to allow our payroll team to process all BACS payments. However, we are flexible and understand that this isn’t always possible so if we receive payments later than scheduled, we also provide a same day payment option.

Why can’t I do this myself?

You could do it yourself as anyone can put a contract in place but how well tested is the contract and how is it kept up to date with the latest changes in case law? Also, the liability of engaging the operative rests with you. When you engage with a specialist subcontractor like Ontime, all your liability is passed on to us.

Are there any hidden costs involved?

When you engage with Ontime, we give you all the information. There are no setup or hidden costs involved with Ontime – What you see is what you get!

What if I don’t have someone to pay one week?

We only make a margin for the weeks that services were provided.

My accountant says he can handle this, why do I need you?

Your accountant may be able to put a contract in place between yourself and your operatives, and they may even handle the payments too. However, they are not a specialist subcontractor and they’re not specialists in self-employment. Therefore, the liability of engaging them still rests with you. Also, if you are paying the operatives direct, this could attract a status enquiry. If the operatives were deemed to be employees, you would be liable for any backdated holiday pay and NIers.

If there is a PL insurance claim, who is the liability with? Ontime? Me? Or the operative?

In the event that there is an insurance claim the liability rests with the operative but Ontime make sure that we provide the right insurances to your workers.

I’m not sure if my operatives would want to do it ?

We can offer to talk to the operatives on your behalf to explain the benefits of using Ontime. Our team will answer all questions or queries that they may have face to face


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